ItechZone Support Plans only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows: We have a money back policy with following terms and conditions. NO REFUNDS FOR ONE TIME SUPPORT There will be no refund for one time support. Once the confirmation is done, then the isuue will be considered as Resolved and NO REFUND will be entertained after that. You can email [firstname.lastname@example.org] or call us for any discussion regarding your money back . However we will NOT issue a full refund. For monthly based plans (Standard, Professional, Enterprise) a full refund will be issued if you feel ItechZone has not been able to resolve even a single issue for you. If there are one or more resolved issues, the fees for the plan will not be refundable. Notwithstanding this ItechZone may, at its sole discretion and on a case by case basis, agree to a refund oF fees after deducting charges for servicing the Customer. FOR monthly base plans 100 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan. 50 percent of plan price will be refunded, if claimed within 60 calendar days of subscribing the plan. No refund after 60 calendar days of subscribing the plan. Refunds only are accepted, when any of the following criterion are met: 1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active. 2. The issue is out of scope for the particular plan 3. 15 days have not passed after the issue was last worked upon by a ItechZone technician. USER RESPONSIBILITY (VERY IMPORTANT) In connection with obtaining Services, you agree that you will: Cooperate with the ItechZone Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician.